Microsoft Dynamics 365 Customer Service
Expectations are only increasing. Customers want fast, relevant answers via any channel, even while travelling. Set your brand apart with Microsoft Dynamics 365 Customer Service. Built-in intelligence delivers faster and more personal service and adds value to every interaction.
- Contact your customers at any time, in any place.
- Offer support to your customers at any time, in any place. Deliver the personal and consistent service your customer expect on the device and via the channel they themselves choose, including social media.
Self-service and communities
- Let your customers help themselves.
- Make sure that it is easy for your customers to find answers to their questions themselves and give them access to a community where they can talk to colleagues and experts in different areas.
- Always give employees and customers the right answers straight away.
- A searchable knowledge base allows you to provide access to consistent answers that can be delivered via multiple channels.
- Tailor the content on the portal to your customer and use in-depth analytics to measure the reaction impact.
- Be proactive with built-in digital intelligence.
- Incorporate data analytics into your customer service software to facilitate predictive customer service.
- Discover trends, anticipate opportunities and gain valuable insights via interactive dashboards and data visualisation options.